Privacy Policy, Disclaimer & Terms

🔒  1. Privacy Policy

Information Collection

M. J. Hospitals Pvt. Ltd. may collect personal information including patient name, age, gender, address, mobile number, identification proof, medical history, diagnostic reports, insurance details, billing information, and emergency contact details for treatment and hospital administration purposes.

Medical Records & Confidentiality

All patient medical records, investigations, prescriptions, imaging reports, and treatment information are maintained confidentially in accordance with applicable Indian healthcare laws and ethical medical standards.

Use of Information

Patient information may be used for the following purposes:

• Diagnosis, treatment, and appointment scheduling
• Billing, insurance claims, and laboratory services
• Radiology services and emergency care
• Pharmacy services and NABH compliance
• Quality improvement and internal hospital operations

Data Sharing

The hospital may share limited information with insurance companies, TPAs, government healthcare schemes, laboratories, consultants, and statutory authorities only when required for treatment, legal compliance, or claim processing.

Data Security

M. J. Hospitals Pvt. Ltd. implements reasonable administrative and technical safeguards to protect patient information from unauthorized access, misuse, loss, or disclosure.

Emergency Situations

In emergency or life-threatening situations, the hospital may disclose necessary medical information to doctors, emergency responders, or legally authorized family members to ensure proper treatment.

Website & Digital Communication

Any information submitted through the hospital website, social media platforms, online forms, or digital communication channels shall be used only for healthcare communication, appointment coordination, awareness activities, or service-related purposes.

Patient Rights

Patients may request access to their medical records as per hospital policy and applicable legal provisions. Requests shall be processed subject to identity verification and regulatory requirements.

Policy Updates

The hospital reserves the right to revise this Privacy Policy from time to time without prior notice in order to comply with legal, operational, or technological changes.

⚠️  2. Disclaimer

1. Medical information provided by M. J. Hospitals Pvt. Ltd. through brochures, awareness programmes, social media, or website content is intended for general educational purposes only and should not replace professional medical consultation.
2. The hospital does not guarantee specific treatment outcomes, recovery timelines, or cure for any medical condition.
3. Diagnostic and treatment decisions are based on the medical condition of each patient and the professional judgment of treating consultants.
4. Hospital management shall not be responsible for delays, interruptions, or service limitations caused by natural disasters, technical failures, government restrictions, or circumstances beyond reasonable control.
5. Visitors and attendants are responsible for safeguarding their personal belongings inside hospital premises.
6. The hospital may modify services, facilities, timings, consultants, or operational procedures without prior notice.
7. All medical procedures carry inherent risks. Patients are advised to discuss treatment risks, benefits, and alternatives with their treating doctors before providing consent.

📋  3. Terms & Conditions

Registration & Identification

Patients must provide accurate personal and medical information during registration and produce valid identification documents whenever required.

Appointments & Consultations

Appointments are subject to doctor availability and emergency medical priorities. The hospital reserves the right to reschedule consultations or procedures when necessary.

Admission & Discharge

Hospital admission and discharge shall be governed by medical advice, bed availability, billing clearance, and hospital protocols.

Consent for Treatment

Patients or their authorized attendants must provide informed consent before surgeries, procedures, investigations, anesthesia, blood transfusion, or high-risk treatments.

Billing & Payments

All charges related to consultation, admission, surgery, pharmacy, diagnostics, ICU care, implants, and other services must be paid as per hospital billing policies. Insurance approvals are subject to insurer and TPA guidelines.

Visitor Rules

Visitors and attendants must follow hospital discipline, hygiene protocols, visiting hours, infection control measures, and security instructions.

Prohibited Activities

The following are strictly prohibited within hospital premises:

• Smoking and alcohol consumption
• Abusive behavior or violence toward staff or other patients
• Unauthorized photography or video recording
• Causing disturbance to patients
• Damage to hospital property

Emergency Services

Emergency care shall be provided based on clinical priority and available medical resources.

Medical Records

Medical records shall remain the property of the hospital, while patients may obtain copies in accordance with applicable rules and hospital policy.

Use of Hospital Premises

All persons entering the hospital premises agree to comply with hospital safety, operational, and infection control policies.

Jurisdiction

Any dispute arising out of hospital services shall be subject to the jurisdiction of competent courts located in Bharatpur, Rajasthan.